Complaint Procedure

In the first instance, any complaints should be addressed through a meeting with the person concerned, or their line manager, within a meeting arranged through the school office or, where the complaint concerns an aspect of school policy or practice, with the Headteacher directly.

Where it is not possible to resolve the issue via this route, the following policy will be followed.

Note: The Governing Body of Fir Ends School aims to adopt the latest version of a number of Local Authority Policies. Where any policy needs to be enacted, the latest version will be referred to. Where an update has taken place  within the review timeframe of a given policy, the newer version will be ratified at the earliest opportunity and will be implemented.